Terms and Conditions

Please read these Terms and Conditions ("Terms," "Terms and Conditions") carefully before enrolling in any certification course offered by Draco Staff Development, LLC, doing business as Draco Learning ("Company," "we," "us," or "our"). By completing a course enrollment and payment, you ("Student," "you," or "your") agree to be bound by these Terms.

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1. Acceptance of Terms

By enrolling in any American Heart Association (AHA) certification course offered through Draco Learning, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you must not enroll in or attend any of our courses.

2. Course Enrollment and Payment

2.1 Enrollment Requirements

All students must provide accurate and complete information during the enrollment process, including legal name, contact information, and any prerequisite documentation as required for specific courses.

2.2 Payment Terms

Full payment is required at the time of enrollment to secure your seat in the course. Payment may be made via credit card, debit card, or other payment methods accepted through our online payment processor. Enrollment is not confirmed until payment has been successfully processed.

3. Refund and Cancellation Policy

3.2 Course Rescheduling

Students who are unable to attend their scheduled class date may request to transfer their enrollment to a future class date, subject to availability and at the sole discretion of Draco Learning. Transfer requests must be made in writing at least 48 hours prior to the scheduled class start time. A maximum of one (1) transfer per enrollment is permitted. Failure to attend the rescheduled class will result in forfeiture of the enrollment fee.

3.3 No-Show Policy

Students who fail to attend their scheduled class without prior notification ("No-Show") will forfeit their entire enrollment fee. No refunds, credits, or transfers will be provided for No-Show students.

3.4 Company Cancellation

In the event that Draco Learning cancels a scheduled class due to instructor unavailability, insufficient enrollment, inclement weather, or other unforeseen circumstances, enrolled students will be offered the option to transfer to an alternative class date at no additional charge or receive a full refund of the enrollment fee.

4. Certification Information

4.1 Certification Validity Period

4.2 Certification Requirements

To receive an AHA certification, students must:

• Attend the full duration of the scheduled course
• Actively participate in all skills practice sessions
• Demonstrate competency in all required skills assessments
• Achieve a passing score on the written examination (if applicable)

Failure to meet any of the above requirements may result in non-issuance of certification. No refunds will be provided for failure to complete certification requirements.

4.3 eCard and Physical Card

Upon successful course completion, students will receive an AHA eCard (electronic certification card) via email within 5-7 business days. Physical certification cards, if available, may be ordered directly through the American Heart Association for an additional fee.

5. Student Responsibilities

5.1 Attendance and Punctuality

Students are required to arrive on time for their scheduled class. Late arrivals may not be admitted to the course at the discretion of the instructor. Students arriving more than 15 minutes after the scheduled start time will be considered a No-Show.

5.2 Identification

Students must present a valid government-issued photo identification (driver's license, state ID, passport, or military ID) at check-in. Students without proper identification may be denied entry to the course.

5.3 Physical Requirements

AHA certification courses require physical activity, including kneeling, bending, and performing chest compressions on training manikins. Students should be physically capable of performing these activities. Students with physical limitations should contact us prior to enrollment to discuss accommodations.

5.4 Conduct

Students are expected to conduct themselves in a professional and respectful manner throughout the course. Disruptive behavior, harassment, or failure to follow instructor directions may result in immediate dismissal from the course without refund.

6. Intellectual Property

All course materials, including but not limited to textbooks, handouts, presentations, videos, and training equipment, are the property of Draco Staff Development, LLC and/or the American Heart Association. Reproduction, distribution, or unauthorized use of course materials is strictly prohibited.

7. Limitation of Liability

Draco Staff Development, LLC, its officers, directors, employees, instructors, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your enrollment in or attendance of any certification course, including but not limited to:

• Personal injury sustained during the course
• Loss of employment or professional opportunities
• Failure to obtain or maintain professional licensure
• Any decisions made by third parties based on your certification status

8. Indemnification

You agree to indemnify, defend, and hold harmless Draco Staff Development, LLC, its officers, directors, employees, instructors, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from your enrollment in or attendance of any certification course, your violation of these Terms, or your violation of any rights of a third party.

9. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy. By enrolling in a course, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy. Your certification records may be shared with the American Heart Association as required for certification issuance and verification.

10. Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

10.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof shall be settled by binding arbitration in Fresno County, California, in accordance with the rules of the American Arbitration Association. The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.

11. Modifications to Terms

Draco Staff Development, LLC reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued enrollment in courses following the posting of changes constitutes your acceptance of such changes. We encourage you to review these Terms periodically.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

13. Entire Agreement

These Terms constitute the entire agreement between you and Draco Staff Development, LLC regarding your enrollment in and attendance of certification courses, and supersede all prior agreements, understandings, and communications, whether written or oral.

14. Contact Information

For questions regarding these Terms and Conditions, please contact us at:

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By completing your enrollment, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.