Help & FAQ

Click "Register" from the login page. Enter your name, email, and create a password. If your employer provided an enrollment code, enter it during registration to link your account to your company.

Browse available lessons from the Dashboard. Click on a lesson card to view details, then click "Enroll" to add it to your learning path. If your company admin assigned lessons, they will appear automatically in your progress page.

Draco Learning works in any modern web browser (Chrome, Firefox, Safari, Edge). You need a stable internet connection for video playback. Mobile devices and tablets are fully supported.

Yes. Your progress is saved automatically. When you return, you will resume exactly where you left off — including video position and completed sections.

You can retake the quiz. The number of allowed attempts and the passing score are set per lesson. Your highest score is recorded. If you fail all attempts, contact your administrator for assistance.

For compliance training, videos must be watched in full — fast-forwarding is disabled. You can rewind to review previous sections at any time. This ensures all required material is covered.

Some lessons include checkpoint questions that appear at specific points during the video. These help reinforce learning and must be answered correctly before the video continues.

After completing all lesson sections and passing the quiz, your certificate is generated automatically. You can view, download, and share it from your "My Certificates" page.

Each certificate has a unique verification code. Anyone can verify its authenticity at our public verification page by entering the code.

Some certificates have expiration dates based on regulatory requirements. You will receive email alerts before expiration so you can renew on time.

CEU (Continuing Education Unit) credits are automatically awarded upon lesson completion. Your total CEUs are displayed on your progress page and included on certificates.

Click "Forgot Password" on the login page. Enter your email and we will send a password reset link. The link expires after 1 hour for security.

For security, email changes must be done by an administrator. Contact your company admin or our support team to update your email.

Try: (1) Refresh the page, (2) Clear your browser cache, (3) Try a different browser, (4) Check your internet connection. If the issue persists, contact support with your browser name and version.

Go to Company Dashboard → Assignments. Select a lesson, choose individual learners or "All company members," set an optional due date, and click "Assign Lesson."

Yes. The Reports page offers CSV exports for enrollment data, certificates, and compliance summaries. Filter by date range before exporting.

Share your company enrollment code with new team members. They enter it during registration. Alternatively, contact us to bulk-import users.