Help & Support

Position-Based Shift Eligibility

You can only work shifts that match your position and license type. This ensures proper staffing and legal compliance.

Position Hierarchy

Registered Nurse (RN)

Can pick up:

• ✅ RN shifts
• ✅ LVN shifts (RNs can cover LVN work)

Cannot pick up:

• ❌ CNA, RNA, or Caregiver shifts

Licensed Vocational Nurse (LVN)

Can pick up:

• ✅ LVN shifts only

Cannot pick up:

• ❌ RN shifts (under-qualified)
• ❌ CNA, RNA, or Caregiver shifts (different scope)

Restorative Nursing Assistant (RNA)

Can pick up:

• ✅ RNA shifts
• ✅ CNA shifts (RNA certification includes CNA skills)

Cannot pick up:

• ❌ RN or LVN shifts
• ❌ Caregiver shifts

Certified Nursing Assistant (CNA)

Can pick up:

• ✅ CNA shifts only

Cannot pick up:

• ❌ All other shift types

Caregiver

Can pick up:

• ✅ Caregiver shifts only

Cannot pick up:

• ❌ Any nursing-licensed positions

Why These Rules Matter

• Legal Compliance: You must work within your license scope
• Patient Safety: Ensures qualified staff for each shift
• Cost Management: Prevents over-qualified staff on basic shifts
• Quality Care: Right person for the right job

Updating Your Position

If you've obtained a new license or certification:

1. Go to your Profile page
2. Update your Position/License Type
3. Save changes
4. Contact your supervisor to verify the change