Help & Support

Find answers to common questions and learn how to use the staff portal

All Categories Account & Security Getting Started Notifications Scheduling Troubleshooting

Account & Security

Changing Your Password

How to update your password for better security.

Getting Started

How to View Your Schedule

Learn how to access and view your work schedule in the staff portal.

Updating Your Profile

Keep your contact information and preferences up to date.

Notifications

Managing Email Notifications

Control which email notifications you receive.

Scheduling

How to Pick Up an Available Shift

Learn how to browse and request available shifts that match your position and qualifications.

How to Report a Callout

Learn the proper procedure for reporting when you cannot work a scheduled shift.

How to Request Time Off

Learn how to submit time off requests for vacation, sick leave, or personal days.

How to View Your Schedule

Learn how to view and understand your work schedule on the calendar.

Managing Scheduling Notifications

Learn how to customize your scheduling notifications to stay informed about shifts and changes.

Understanding Position and Shift Eligibility

Learn which shifts you can pick up based on your position and license type.

Troubleshooting

Can't Log In?

Troubleshoot common login issues.

Still need help?

If you can't find what you're looking for, please contact your scheduler directly for assistance with scheduling questions or portal access.